Global service desk, optimal quality of service for your IT users
Companies have often taken the lead in industrializing the deployment of workstations and associated services. But today, they’re expecting innovation to meet the new digital purposes most popular with their users.
Umanis optimizes workstation engineering to allow everyone in your company to use their devices and applications as they see fit.
Workstation and service desk challenges
User satisfaction is crucial to any business. More specifically, services around this key business tool which is the workstation, cannot be failing.
Today users have different types of expectations. Some prefer telephone contact with IT support, while others want immediate answers to their questions with a few clicks. Some work on site, others need mobility. Hence the need to rely on a range of adaptable services for IT users.
Umanis has developed an innovative workstation management solution to meet the wishes of your users. More specifically, our services adapt to their mobility wishes and offer them a wide choice of contact channels with various supports- helpdesk, proximity support by kiosks, chatbot chatbot - ready to evolve according to new expectations.
Umanis attends to the well-being of your company. You may count on an end-to-end and continuous service, or you may prefer flexibility, with the option of submitting requests for punctual workstation packages defined in a contractual framework guaranteeing deadlines and costs.
Our complete and customized workstation management offer
Our expertise in supporting IT users has been recognized on the market for 30 years and includes:
Service desk through the entire service chain in ITIL sense, on client site or within our service centers (customized Front / back, In-situ / Ex-situ, France / nearShore),
Support of all IT aspects on dedicated or shared devices,
Packaging and development of masters, outsourced on demand within our service centers,
Remote distribution of applications,
VIP support, Proximity & Kiosk support, Help Desk,
Implementation of IT deployment, migration or decommissioning projects.
Our added value
The efficiency of our teams pooled in service centers allows us to deal with variable workloads, to disseminate ITIIL best practices and to benefit from customized systems across the entire service desk scope with a possible integration of one or more components. Among our references we can count Engie, AIG, LeasePlan, Siplec (E.Leclerc).